REFUND POLICY
At Radiant Store, customer satisfaction is our top priority, and we want you to be completely happy with your purchase. If you're not satisfied with your order, we’re here to help with a straightforward and hassle-free refund process.
Eligibility for Refunds
- We accept refund requests within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- Certain items, such as personalized products, perishable goods, and final sale items, may not be eligible for a refund. Please check the product details for more information.
How to Request a Refund
- If you wish to request a refund, please contact our customer service team at [insert contact information] with your order number and reason for the return.
- We may ask for photos of the product to help resolve the issue.
Refund Processing
- Once we receive your return, we will process the refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take a few additional days for the refund to reflect in your account, depending on your payment provider.
Return Shipping
- You will be responsible for the return shipping costs unless the item is defective or there was an error in your order.
- For defective or incorrect items, Radiant Store will cover the return shipping costs.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or a full refund at no extra cost to you.
Exchanges
- If you wish to exchange an item, please follow the same steps as for a refund. Once we receive the returned item, we’ll process your exchange request promptly.
Contact Us
If you have any questions or concerns about our refund policy, feel free to reach out to our customer service team at [contact details]. We're here to assist you!
We are committed to providing excellent service and ensuring you have a pleasant shopping experience at Radiant Store. Thank you for shopping with us